Cancellation, Returns & Refunds
Effective October 10, 2026
Custom merchandise deserves clear expectations. Please review this policy before approving an order or making payment.
Custom orders and approval
Custom products made correctly to your approved order are final sale and are not returnable for a change of mind. Before production, we confirm your products, quantities, sizes, artwork, placement, pricing and timing. Full payment and your approval of the order details and artwork are required before production. A quote request or policy acknowledgment alone does not place an order or approve artwork.
Cancellations
Email support@merchanteyesmerch.com as soon as possible to request cancellation. If we have not ordered materials or begun work for your approved order, we will provide a full refund. If materials have been ordered or work has begun, we will review whether cancellation is possible. Where legally permitted, a cancellation refund may be reduced by reasonable, documented costs already incurred for your order that cannot be recovered. We will explain any proposed deductions. Once production begins, change-of-mind cancellations are generally unavailable. This does not limit remedies for our errors, defective goods, inability to fulfill, or shipping delays where the law requires cancellation or a refund.
Defective prints, incorrect items and our errors
If a product is defective, incorrectly printed, or does not match the approved order, email us with your order or invoice number, a description and photos if available. We will review the issue promptly and provide an appropriate remedy, which may include a reprint, replacement or refund, consistent with your legal rights. We cover reasonable return or replacement shipping costs for confirmed errors on our part. Contact us before sending items back so we can arrange any necessary return.
Report problems promptly
Please inspect your order when it arrives and report visible issues promptly, ideally within seven days of delivery or pickup. This reporting request does not waive or shorten any rights or warranty periods provided by law, including for defects discovered later. Keep the affected items while we review the issue. Photos help us investigate but are not an absolute condition of any remedy required by law.
Approved artwork, sizes and care
Please check spelling, artwork, quantities, garment sizes and print placement before approving production. If we correctly produce the approved order, customer-approved artwork errors or size choices generally do not qualify for a free replacement or refund. Damage caused by misuse or failure to follow supplied care instructions is generally excluded. These exclusions do not apply to defects or mistakes for which we are responsible.
Shipping, delays and unfulfilled orders
Shipping or pickup arrangements and expected timing are confirmed before you commit to an order. If we cannot ship within the promised time, we will notify you and provide the delay-consent or cancellation and refund options required by applicable law. If we cannot fulfill your order, we will refund the unfulfilled portion as required by law. A final-sale designation does not remove these rights.
Refund processing and your rights
Refunds are reviewed against this policy and applicable law, not solely at our discretion. Approved refunds will be initiated promptly, normally within seven business days, or sooner when required by law, generally to the original payment method. Your payment provider may take additional time to post the credit. Nothing in this policy excludes rights or remedies that cannot legally be excluded. More protective written promises for your order will be honored.
Policy versions and contact
This policy applies to new orders accepted under this version. Later website changes do not retroactively change an accepted order. Contact Merchant Eyes LLC at support@merchanteyesmerch.com for cancellation requests, order issues, or help accessing this policy.
Policy version: 2026-10-10. Read our Terms & Conditions and Privacy Policy.